Frequently asked questions
Have any questions that need answering or unsure
of something on our website? You may find it useful
to have a look through our FAQs to see if we can
resolve it here. Alternatively, you can contact us.
Have any questions that need answering or unsure of something on our website? You may find it useful to have a look through our FAQs to see if we can resolve it here. Alternatively, you can contact us.
Our facility is located within a compound and features an automatic electric gate which can be opened with your own unique code. The code also gives you access to the areas of the facility you can use. Padlocks are used to secure the storage units, you can either bring your own or purchase one off us. Our facility is alarmed and has many cameras which are monitored to prevent crime. All units are individually alarmed too.
If you have a current insurance policy, for home or business we recommend checking it as it may cover you whilst your goods are in storage too. If you don’t have insurance, we recommend the following third party company;
Your notice period will vary from 1 week to 4 weeks depending on your contract with us. Please check the pricing tables within our pricing categories (at the top of the page) to see the notice periods. You can stay with us for as long as you like, your contract will be ‘rolling’ until you decide to move out.
As stated in our contract/license, the following things cannot be stored or left in our offices;
Hazardous materials – flammable liquids/chemicals and explosives
Illegal goods, e.g. drugs
Firearms and ammunition
Food (Inc Pet Food / Fish Bait)
Normally a standing order is set up by you to leave your bank either weekly or monthly. We also accept cash.
1) Collect plenty of boxes and bubble wrap off us. Use marker pens to identify your boxes and keep anything you frequently use near to the front of the unit.
2) Flat pack furniture if you can, if you can’t store smaller items inside the furniture to get maximum value for money. When stacking up boxes, make sure the heaviest/biggest are at the bottom.
3) Bring a torch with you if you ever need to find anything as the light will not carry when the unit is full. If your goods are worth storing, then they are worth protecting, we therefore recommend using furniture/sofa covers.
Our facility has pallet trucks, sack trucks & trolleys to make loading/unloading goods very easy. We have a large roller door and tall ceilings to make manoeuvring larger items possible. If you have a lot of goods/furniture to move in one go, van hire for a day or half a day is usually the cheapest option. View our removals page.